Chapter 12
Case Studies

Five stories. Real problems. Measured outcomes.

01
Healthcare

Scaling a national telehealth network

40% faster consult TAT
+3× patient retention
98% clinic adoption in 90 days
Challenge

A healthcare group needed to unify 40+ clinics onto one telemedicine and EMR platform in under 6 months.

Approach

Two parallel squads, shared design system, phased clinic rollouts with white-glove change management.

Solution

Built the CareBuddy platform: video consults, EMR, e-Rx, pharmacy and insurance in one flow.

Technology
Next.jsNode.jsPostgreSQLAWSTwilio
02
Retail

Replatforming a $50M e-commerce brand

2.4× conversion
99.99% peak uptime
+31% AOV
Challenge

A DTC brand hit performance ceilings during peak sales and lost personalisation to competitors.

Approach

Migrated to headless commerce with an incremental strangler pattern, zero downtime.

Solution

Headless catalog, AI recommendations, multi-currency checkout and a PWA storefront.

Technology
Next.jsNode.jsMongoDBAlgoliaStripe
03
Manufacturing

ERP transformation for a manufacturing group

30% ops efficiency
Real-time P&L
One-click statutory filings
Challenge

Ten spreadsheets, three legacy tools and no single source of truth for financials or inventory.

Approach

Discovery-led rollout: finance first, then inventory, then plant ops — with change champions in each plant.

Solution

Delivered BT ERP: modular finance, inventory, procurement, MRP and reporting.

Technology
LaravelMySQLVueDocker
04
SaaS

Launching an AI copilot for customer support

65% ticket deflection
24×7 first response
CSAT +12 points
Challenge

A B2B SaaS company was drowning in repetitive support tickets, driving up CAC and churn.

Approach

Ingested knowledge base into a RAG pipeline; deployed to chat, email and in-app; instrumented deflection metrics.

Solution

Delivered the Encogix AI Chatbot Platform, integrated across web, WhatsApp and Slack.

Technology
PythonOpenAIPineconeNext.js
05
Mobility

Building a hyperlocal mobility platform

10k+ MAUs in 3 months
+45% driver utilisation
Restored market share
Challenge

A regional taxi operator was losing share to global ride-hail apps.

Approach

Rider + driver + dispatch delivered in three parallel workstreams with a shared design system.

Solution

White-label mobility stack with live tracking, wallet, surge pricing and dispatch console.

Technology
FlutterNode.jsMongoDBFirebase