Chapter 16
Support & Maintenance
Launch is day one. We stay for the marathon.
Bug Fixes
Triage, root-cause and fix — with SLAs.
Server Monitoring
24×7 monitoring with proactive alerting.
Security Updates
Patch cadence, dependency audits, penetration tests.
Annual Maintenance
AMC contracts with clear scope and reporting.
Performance Optimization
Continuous profiling, cost tuning, DB & CDN tuning.
Priority
P1
Response in 15 min · Resolution in 4 hrs
Priority
P2
Response in 1 hr · Resolution in 24 hrs
Priority
P3
Response in 4 hrs · Resolution in 3 days